Privacy policy

Last update: 2024.3.8

Effective date: 2022.2.22

Shenzhen Whale Vision Technology Co., Ltd. is committed to respecting and protecting your personal privacy. ViseeCam (hereinafter referred to as "The App") will treat such information with a high degree of diligence and prudence. Except as otherwise provided in this Privacy Policy, the App will not disclose such information to the public or provide it to third parties without your prior permission.Therefore, please read this policy carefully and confirm that you understand our rules for processing your personal information. The App will update this Privacy Policy from time to time. When you agree to the Application Service Usage Agreement, you are deemed to have agreed to all contents of this Privacy Policy. This Privacy policy is an integral part of the Application Service Usage Agreement.

1. Permission usage rules
During your use of this application service, we access your various permissions in order to provide you with services, optimize our services, and ensure the security of your account. The specific usage is as follows:
In order to provide functions including but not limited to the following, we need to access your camera permissions:
Scan
Screenshot or video
2. In order to provide a better user experience, we will cache some data, save video images, etc. We need to obtain read and write access to the built-in and external storage permissions of the phone.
Screenshots, videos, etc.
3. In order to provide functions including but not limited to the following, we need to access your geographic location permissions:
After the application starts for the first time, it will ask whether to enable location permissions.
When obtaining Wi Fi information or replacing Wi Fi information
4. In order to provide functions including but not limited to the following, we need to access your recording (microphone) permissions:
Bidirectional voice intercom
Playing back recorded videos
5. In order to provide functions including but not limited to the following, we need to access your reminder (notification) permissions:
Alarm message push
6. In order to provide functions including but not limited to the following, we need to access your Mac address permissions:
Get WiFi name
7. In order to provide functions including but not limited to the following, we need to access your application list permissions:
Optimize the user experience of third-party APP login
8. In order to provide functions including but not limited to the following, we need access to your mobile number:
Problem feedback
9. In order to ensure that the app is in the background or closed state and can receive broadcast information pushed by the device normally, there will be a certain frequency of waking up the application to automatically start or associate with startup behavior. Please allow permissions:
Detect message push

We will adopt industry-standard security measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. We strive to use a variety of reasonable institutional, technical, procedural and physical measures to protect your personal information, including but not limited to firewalls, encryption (such as SSL), de-identification or anonymising, access control measures, etc.
You can check the access status of the above personal information item by item through the application permission Settings of this application in the system Settings, and you can decide to enable or disable these permissions. If you open these rights, you authorize us to collect and use these personal information to achieve the above functions. If you close these rights, you cancel the authorization. Then we will no longer collect and use your personal information, and we will not be able to provide you with the functions corresponding to the above authorization. Your decision to close your privileges will not affect any previous processing of personal information based on your authorization.

  1. Scope of application
    a) When you register an account of the App, you provide your personal registration information according to the requirements of the App;
    b) Information about you automatically received and recorded by the Application when you use the network services of the Application, including but not limited to your IP address, voice used, access date and time, software and hardware characteristic information and records of your requirements;
    c) Users’ personal data obtained by the App from business partners through legal means.

You understand and agree that the following information does not apply to this Privacy Policy:
a) Information and data collected by the App and published by you in the App, including but not limited to participation in activities, transaction information and evaluation details;
b) Acts in violation of laws or rules of the App and measures taken against you by the App.

  1. Information use
    a) The App will not provide, sell, rent, share or trade your personal information to any unrelated third party, unless prior permission is obtained from you, or such third party and the App (including affiliated companies of the App) provide services for you individually or jointly, and they will be prohibited from accessing all such information including those previously accessible to them after the service is terminated.
    b) The App also does not allow any third party to collect, edit, sell or disseminate your personal information by any means. If any user of the App Platform engages in the above activities, upon discovery, the App shall have the right to immediately terminate the Service Agreement with such user.
    c) In order to better provide services, the following third-party SDKS should have been used:
    1. com.huawei.hms, Huawei Push Service SDK collects personal common device information to provide Huawei channel message notification services. For details, please visit Huawei's official privacy policy website at https://www.huawei.com/cn/privacy-policy/.
    2. com.aliyun, which obtains the serial number of mobile devices, sensor information Android_ID, IMSI, IMEI, SD card data, and collects personal commonly used device information to support the normal use of device functions. For more information, please visit the official privacy policy website of Alibaba Cloud
    http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm=a2c4g.123207.J_9220772140.22.39bf7e9az0ufED.
    3. com.umeng collects information about commonly used personal devices to analyze application usage. For specific privacy policies, please visit the official website of U-Meng at https://www.umeng.com/policy
    4. com.heytap.msp, used for OPPO mobile phone push)
    5. com.tencent.bugly, a Tencent Bugly component used for tracking APP exception logs
    6. com.alipay (Alipay), used for cloud package payment
    7. com.iflytek.cloud, the iFLYTEK online speech synthesis SDK, obtains information such as the serial number of mobile devices, sensor information Android_ID, IMSI, IMEI, SD card data, and collects personal commonly used device information to support the normal use of device functions. For more information, please visit the online speech synthesis SDK privacy policy website: https://www.xfyun.cn/doc/tts/online_tts/online_tts_sdkprivacy.html.
    8. com.vivo.push, used for vivo mobile phone push.
    9. com.xiaomi.push, used for Xiaomi mobile phone push.
    10. com.hihonor.push, used for Honor mobile phone push.

  2. Information disclosure
    In the following cases, the application will be based on your personal wishes or the provisions of law
    Disclosure of your personal information in whole or in part:
    a) Disclose to third parties with your prior consent;
    b) Share your personal information with third parties in order to provide the products and services you require;
    c) Disclose to a third party or an administrative or judicial organ in accordance with the relevant provisions of the law or at the request of an administrative or judicial organ;
    d) If you violate relevant Chinese laws and regulations or the Application Service Agreement or relevant rules, you shall disclose it to a third party;
    e) If you are a qualified IPR complainant and have filed a complaint, at the request of the respondent, disclose it to the respondent so that both parties can handle possible rights disputes;
    f) In case any party to a transaction created on the App Platform performs or partially performs its transaction obligations and requests for information disclosure, the App has the right to decide that it shall provide users with the contact information and other necessary information of its counterparty to facilitate the completion of the transaction or the settlement of the dispute;
    g) “For statistical analysis and other purposes, our products may integrate third party SDKS or other similar applications, such as the [Friendleague +] SDK, which requires the collection of your device’s International Mobile Equipment Identification Number (IMEI), iOS advertising identifier (IDFA), device Mac address, device model and other information. For the sake of your information security, we have signed strict data security confidentiality agreements with third-party SDK service providers, and these companies will strictly comply with our data privacy and security requirements. We will not share your personally identifiable information with them unless we have your consent. To facilitate you better understand the data types and their Allies + 】 【 USES, and how to protect your personal information, you can log on to https://www.umeng.com/policy to understand friend au + 】 【 privacy policy. We understand and respect your choice, if you don’t want to participate in the big friend au + 】 【 data calculation, you can also exercise their opt - out right “by https://outdip.umeng.com/opt_out.html.

  3. Information security
    a) All accounts of this app have security protection functions. Please keep your user name and password properly. This application will encrypt the user password and other security measures to ensure that your message is not lost, not abused and changed. Despite the aforementioned security measures, please note that there is no “perfect security measures” on the information network;
    b) When using the Application network services for online transactions, you will inevitably disclose your personal information, such as contact information or postal address, to the counterparty or potential counterparty. Please protect your personal information properly and only provide it to others when necessary. If you find that your personal information is leaked, especially the user name and password of the App, please contact the App user immediately
    So that the application can take corresponding measures.

  4. Log out
    Click “My” to enter the personal account page and click “Account security”, you can see to cancel the account and modify the password, click “cancel the account”, and then click the “confirm” button in the box prompt can successfully cancel the account, when you cancel the account, we will be in accordance with the “People’s Republic of China Network Security Law” and other laws and regulations to retain your relevant information; After the legal retention period, we will delete or anonymize your personal information.
    How do we collect and use your personal information
    Personal information refers to all kinds of information recorded electronically or by other means that can identify the identity of a particular natural person or reflect the activities of a particular natural person alone or in combination with other information. The personal information involved in this policy includes: basic information (including personal name, birthday, gender, address, telephone number and email); Personal identification information (including ID card, military certificate, passport, driving license, relevant identification certificate, etc.); Personal location information; Network identity information (including system account, IP address, email address, user name and nickname in the APP, as well as password and secret protection related to the above); Personal Internet records (including browser, search records, software usage records, click records); Common device information (including Internet service provider, terminal manufacturer, hardware model, device MAC address, operating system type, software list Unique device identification (such as IMEl/android ID/IDFA/AdVertising ID) /OPENUDID/GUID/UDID), SIM card IMSI, session start/stop time, language location, time zone, network status (WiFi, etc.), hard disk, CPU, and battery usage, etc.), and video content containing personal information; Other information (including time stamps, app identifiers, app versions, app distribution channels, personal phone numbers, mobile phone numbers, web browsing history, precise location information).
    Sensitive personal information refers to personal information that, if leaked or modified, may have adverse effects on the subject of personal information (including damage to reputation, physical and mental health, or discriminatory treatment). Sensitive personal information involved in this policy includes: personal identity information (including ID card, military ID card, passport, driving license, household register); Network identity information (including system account, IP address, email address, user name and nickname in the APP, as well as password and secret protection related to the above); Other information (including time stamp, application identifier, application version, application distribution channel, personal phone number, mobile phone number, web browsing history, precise location information); Relevant identification certificate; Video content containing sensitive personal information.
    I. Personal information collected and used by us
    Our products and/or services include some core capabilities, including cloud services, service-related infrastructure (such as surveillance video preview, device operation and control, etc.). We may collect, save and use some information about you to achieve these functions. If you do not provide this information, we may not be able to provide you with the products and services you need.
    Our products and/or services also include some additional functions, including cloud storage, AI lab and other value-added services, message reminder, device untying, network detection, etc. If you use these additional functions, we will collect corresponding personal information according to the additional functions you choose to use. If you do not provide such personal information, you can still purchase cloud services and use the basic functions related to the software product based on the service, but you will not be able to use the corresponding additional functions.
    In the process of your use of our products and/or services, we will collect the information you proactively provide or generate when you use our products and/or services in the following ways, so as to provide you with our products and/or services, optimize our products and/or services and protect your account security:

  5. When you register an account to use our products and/or services, we will collect your user name, password, email address, mobile phone number and other information. We collect mobile phone numbers to meet the online real-name system requirements of relevant laws and regulations. If you log in to our products and/or services associated with us in any other way, we will request your personal information from the associated third party. We may still request you to provide the personal information that we request but the third party cannot. If you refuse to provide this information, you may not be able to use our products and/or services normally.

  6. When you search for videos or other information, we will collect your search content to facilitate your repeated input or show you the information related to your search content. Please note that your search keyword information cannot independently identify you and does not belong to your personal information. We have the right to use it for any purpose. Only when your search keyword information is used in combination with your other information and can identify you, during the combined use, we will treat your search keyword information as your personal information, which will be processed and protected together with your search history in accordance with this Policy.

  7. When you use the software cloud service, you need to bind your camera and other products. We will collect your bound product serial number and product verification code. This type of information is unique and basic product information. It is the basic information that must be collected to bind the product and provide you with basic and value-added services such as preview and video storage. When you use the storage function of the software cloud service to store your videos, these videos will be saved in our servers. We’ll store it encrypted.

  8. When you purchase products or services from the Software, we will also collect your order information, including the order number, the service information you purchase, the amount you pay and the method of payment. We will use this kind of information to determine transactions, payment and settlement, inquire orders for you, provide customer service consultation and after-sales service, and determine whether there are any anomalies in your transactions to protect your transaction security.

  9. When you enable the message reminder function, we will collect the time stamp of the picture shot by your camera and then push the message to you. You can disable this function by setting it.
    6, when you apply for product unbinding, we will also collect your ID card and other information. We need to check this information to determine if you are the current legal user of the product, so as to decide whether to accept your unbinding application. If you do not provide this information, we cannot provide you with untying service.
    6, when you apply for product unbinding, we will also collect your ID card and other information. We need to check this information to determine if you are the current legal user of the product, so as to decide whether to accept your unbinding application. If you do not provide this information, we cannot provide you with untying service.

  10. Our customer service and after-sales functions will use your account information, order information and your bound product information. To ensure the security of your account, our customer service will use your account information to verify your identity with you. When you need us to provide customer service and after-sales service related to your order information, we will inquire your order information. You may provide additional information when communicating with our customer service staff, such as when you ask us to change the contact person or contact number. When you need us to provide customer service and after-sales service related to your bound product information, we will inquire about your bound product information.

  11. In addition, we may connect the third-party service functions. When you use these functions, we will not disclose or disclose your personal information to the third-party service provider without your permission.

  12. If we need to obtain your personal information outside the above scenarios, we will obtain your express consent again and fully explain to you the application scenarios and the content and scope of obtaining your relevant information before obtaining your express consent.

Ii. Rules for the use of your personal information

  1. We will use your personal information according to the following rules:
    1) We will use the personal information collected in accordance with the provisions of this Policy and for the realization of the functions of our products and/or services.
    2) We will send you commercial electronic messages (including SMS, email, etc.) to provide you with information about the products/services related to you. If you do not wish to receive such information, you may unsubscribe by using the “Unsubscribe” function in the message we send.

  2. Please note that all personal information provided by you during your use of our products and/or services will continue to be authorized by us during your use of our products and/or services unless you delete the software or refuse us to collect it through account Settings or system Settings. When you cancel your account, we will stop using it and delete your personal information 6 months later.

  3. We will collect statistics on the usage of our products and/or services and may share such statistics with the public or third parties to show the overall usage trend of our products and/or services. But these statistics do not contain any identifying information about you.

  4. When we display your personal information, we will desensitize your information, including content replacement and anonymous processing, to protect your information security.

  5. In order to optimize our products and provide you with better service, we will share personal data with our service providers. For example, a company we hire to provide data analysis services may need to collect and access personal data for data statistics and analysis. In this case, those providers who accept data sharing must comply with our data privacy and security requirements

  6. You are fully aware that we do not need your authorization to collect or use personal information under the following circumstances:

  7. Directly related to national security and national defense security;

  8. Those directly related to public security, public health and major public interests; 3. Those directly related to criminal investigation, prosecution, trial and execution of judgment;

  9. In order to protect the life, property and other major legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to get the consent of the person;

  10. The collected personal information is disclosed to the public by the subject of personal information;

  11. Your personal information collected from legally publicly disclosed information, such as legal news reports, information disclosure of relevant departments and other channels;

  12. Necessary to perform the contract you signed according to your requirements;

  13. Necessary for maintaining the safe and stable operation of the products and/or services provided, such as finding and handling faults of the products and/or services;

  14. Other circumstances stipulated by laws and regulations.

Four, how to contact us

If you have any questions, suggestions or complaints about our privacy policy and the handling of your personal information, please contact us in the following ways:

Company name: Shenzhen Whale Vision Technology Co., LTD

Company registered address: Plant B511510, Founder Science and Technology Industrial Park, north of Songbai Road, Longteng Community, Shiyan Street, Baoan District, Shenzhen

Company contact email: support@whalevt.com

Customer service: support@whalevt.com

We will respond to your request within 15 working days